Homemall Support Center

Please follow these steps:
(1) Preparation: Connect the camera to the power adapter and wait for the device to start (usually indicated by a voice prompt or a flashing indicator light). For 4G cameras, please ensure the SIM card is inserted into the slot before powering on the device. (If your device has a built-in SIM, skip this step. The SIM slot is typically located near the SD card slot.). If the camera is not in the reset state, please long-press the "Reset" button on the camera for about 5-10 seconds until you hear the "Reset Successful" prompt.
(2) App Steps: Open the HomeMall app, click the "+" icon in the upper right corner of the home page, and follow the on-screen instructions to add:

• Select your home Wi-Fi name and enter the password.
• Go to your phone's Wi-Fi list to connect to the device's hotspot, then return to the HomeMall App.

(3) Wait for Pairing: Wait for the pairing progress bar to complete.
(4) Device Naming: Set a name and purpose for your camera to begin your journey with Your Family Guardian.

What should I do if the binding fails?

• Ensure you are connecting to a 2.4GHz home Wi-Fi and that the password is correct (case-sensitive).
• Make sure the camera, phone, and router are within 5 meters of each other during binding.
• If the connection fails, please try resetting the camera and re-binding it.

Please check if the camera is properly plugged into power and ensure your home Wi-Fi router is working correctly. For 4G-enabled cameras: Please check if the data plan has expired or is inactive, and verify that the carrier's network signal is stable and strong at the camera's installation site. You can try pressing the reset button and then attempting to reconnect and plugging it back in to restart and automatically reconnect to the network.

Tap your device in the App, go to "Settings" -> "Device Sharing", and either enter your family member's registered account or have them scan your sharing QR code.

Once the device has completed its self-test (approximately 1-2 minutes after powering on), locate the Reset button (or pinhole) on the camera body. Press and hold it for 5-10 seconds until you hear a voice prompt indicating a successful reset. The device will then restore to factory settings. When the device is online and bound, enter the HomeMall App home page and tap the 'gear' icon in the top right corner of the device details page to access Settings. Scroll to the bottom and tap 'Delete Device.' The camera will automatically reset once it has been unbound.

New uploads will stop once the subscription expires. Existing recordings will be deleted automatically after the retention period (e.g., 7 or 30 days). We recommend renewing or using an SD card.

To avoid data corruption, it is not recommended to insert the SD card while the camera is powered on. Please disconnect the power supply before inserting the card.

Please check: (1) The alert switch is ON in the HomeMall app; (2) Notification permissions are allowed in your phone settings; (3) The device is currently online.